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Customer & Technical Support

Day or night—365 days a year— our support teams are just a phone call away.

Customer/Merchant Services

Our Customer Service department is always ready to assist with questions on billing, supply orders, bank account changes, and a variety of other services. Supply orders e-mailed to our supply/shipping department will be processed and shipped the same business day if possible.

Available Monday - Friday, 8am – 6pm (EDT)

877.564.5656 ext 169003
customerservice@getnationwide.com
fax 877.766.6896


Technical Support (HelpDesk)

The Technical Help Desk is available for merchants with technical questions and/or needing technical assistance by telephone 24/7.

Available 24/7

877.564.5656 ext. 169020
helpdesk@getnationwide.com
fax 877.766.6896


Gift & Loyalty Program

Getting new customers in the door is one of the hardest challenges merchants face. Gift and Loyalty Cards are a less expensive, more effective alternative to traditional advertising. Our Gift & Loyalty Marketing Program can help you get started.

Available Monday - Friday, 8am – 6pm (EDT)

877.564.5656 ext 169009
giftcards@getnationwide.com
fax 877.766.6896


Merchant Software and Gateway Technical Support

Support outside of these hours are handled by Dallas and their Escalations Team.
The Software and Gateway Technical Support is available for merchants with technical questions and/or needing technical assistance. Whenever a Software and Gateway Technician assist a merchant, a note is entered into the Nationwide Payments system and an email is generated to the Sales Professional to keep them informed of what is going on with their merchants. This team is also responsible for assisting the deployment team with deploying all new and existing merchants.

Available Available from 8:00 am – 6:00 pm Eastern Time

(877) 290.1975, EXT. 169018
helpdesk@getnationwide.com
fax (877) 766.689


MAILING ADDRESS

Nationwide Payments
320 Cumberland Ave.
Portland, ME 04101